{"id":47557,"date":"2020-09-24T09:05:49","date_gmt":"2020-09-24T07:05:49","guid":{"rendered":"https:\/\/www.searchit-enterprise-search.com\/unkategorisiert\/relieve-the-burden-of-customer-service-and-support-with-enterprise-search\/"},"modified":"2024-07-05T12:53:52","modified_gmt":"2024-07-05T10:53:52","slug":"relieve-the-burden-of-customer-service-and-support-with-enterprise-search","status":"publish","type":"post","link":"https:\/\/www.searchit-enterprise-search.com\/en\/enterprise-search-en\/relieve-the-burden-of-customer-service-and-support-with-enterprise-search\/","title":{"rendered":"Relieve customer service and support with Enterprise Search"},"content":{"rendered":"

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Excellent customer service is the be-all and end-all when it comes to retaining customers. “Recent studies from the USA have shown that company sales can be increased by up to 95% if customer loyalty improves by 5%. However, many companies are in the dark when it comes to how this goal can be achieved,” explains Christoph Wendl, CEO of the Viennese IT company Iphos IT Solutions and developer of the innovative enterprise search software searchIT. “Two particularly important aspects in this regard are automation and optimized knowledge management. Especially in times like these, when measures to contain the Corona pandemic have forced many companies to make savings in the personnel sector as well, process automation and optimized knowledge management can be advantageous in the area of customer service and support.”<\/em><\/p>\n<\/blockquote>\n

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