“Companies can use the sentiment plugin in a variety of ways: for example in marketing, customer support, or other analyses.”, Lyubomir Ivanov, Head of Software Development, searchIT.
Your sentiment analysis plugin for searchIT
Simply recognize and classify moods in documents more easily.
Emotion Analysis in Documents
The sentiment analysis plugin for searchIT Reliably recognizes emotions in your documents (files, emails, etc.) based on modern technology. Playfully easy.
Sentiment-based document clustering
Based on sentiments, you can have your data clustered fully automatically. For example, you can process critical customer inquiries, postings or press articles first and get an objective view of the matter. Very easy.
Modern technology, many applications
The use of state-of-the-art technology such as deep neural networks, natural language processing software & high level libraries is the basis of the plugin. The applications for companies are correspondingly diverse.
Applications of the sentiment analysis tool
Application Areas
Example areas of application of the plugin for sentiment analysis
Documents in the company
Analyze documents (e.g. internal reports, questionnaires with open answers, etc.) in your company for sentiment. This gives you an overview of sentiments for special applications.
Customer Sentiment Analysis
Through the automatic emotion analysis of online reviews, social media and customer inquiries via email, you can identify dissatisfaction and potential for improvement early and easily.
Support
Regardless of whether customer inquiries come via email, post or tickets – the sentiments are analyzed, divided into groups and forwarded to the right people. Very easy.
Marketing & media monitoring
Sentiment analysis for perfect media monitoring: You get a simple overview of reporting about your company or competitors - online and offline.
Social media monitoring
Social listening made easy: You get a quick impression of customer comments on social media.
Human Resource Management
You recognize moods among staff through sentiment analysis of emails, internal questionnaires or online sources such as Kununu or Xing forums.
competition monitoring
Automatically analyze the sentiment towards your competitors in online sources (websites, press portals, social media, etc.).
Market research
No matter whether open answers in questionnaires or emotions in online texts such as product reviews, social media comments, and much more - you keep track of things.
Review Sentiment Analysis
You will find out what the reviews of your products and your brand are like online.
Savings with searchit costs easily
*Based on experience and measurements, the average cost savings with searchit 70%.
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